Overview

Thank you for choosing Dynasty Expeditions Limited for your travel needs. We strive to provide exceptional service and memorable experiences. In the event that you need to request a refund or make a return, we have outlined our policy below for your reference:

    1. Refund Policy: a. In cases where you need to cancel your booking, refunds will be processed in accordance with our terms and conditions.b. To request a refund, please contact us via email at info@dynastyexpeditions.com or call us at +254790. Kindly provide your booking details and reasons for the cancellation. c. Refunds will be processed using the original payment method, and the timeline for the refund will be valid for up to 90 days from the date that the payment was done. The reason for claiming a refund must be valid and genuinely satisfactory to qualify for refunds. Vague reasons or excuses shall not be admissible and acceptable.
    2. Returns Policy: a. Please note that our Returns Policy is applicable to specific travel-related products or services that may be eligible for returns, such as travel accessories or equipment. b. To initiate a return, please contact our customer service team via email at info@dynastyexpeditions.com.com or call us at +254782144682. Provide your order details and reason for the return. c. Returns will be accepted within 15 days from the date of purchase, and the returned item must be unused, in its original packaging, and in a resalable condition. d. Please note that return shipping costs will be the responsibility of the customer, unless the return is due to a defect or error on our part. e. Once the returned item is received and inspected, we will process the refund using the original payment method.

It is important to note that certain products or services may have specific refund and return policies determined by the service providers or accommodations themselves. We will do our best to assist you in resolving any issues and facilitate communication with the relevant parties.

For any further inquiries or assistance regarding refunds or returns, please do not hesitate to contact us via email at info@dynastyexpeditions.com or call us at +254790. Our dedicated customer service team will be happy to assist you.

Please ensure that you review our full Terms and Conditions for additional details regarding our refund and returns policy.

Thank you for choosing Dynasty Expeditions Limited. We value your business and look forward to serving you with exceptional travel experiences.